WHAT IS THE PROTECTION PLAN?

Protection Plan is a service offered by Airwave to keep customer owned pagers in good operating condition from normal wear and tear and /or defect or malfunction. Protection Plan protects against malfunction of the internal electrical and mechanical functioning of the pager due to NORMAL wear and tear and under TYPICAL operating conditions.

PROTECTION PLAN POLICY

Customers who subscribe to the protection plan are entitled to a "like for like" exchange if the customer owned pager becomes nonfunctional under normal operating conditions.

A protection plan pager will generally be exchanged with a replacement pager of like vintage and model based on the availability of equipment by the company at the time. Custom case colors may not be available, therefore black will probably be the replacement color issued most frequently.

The following are included under the protection plan:

• Dead - not responding when turned on
• Falsing (receiving false pages)
• Intermittency
• Loose battery connection
• Weak vibe motor or speaker volume
• Weak or no light
• New battery in exchanged pager
• LCD (Liquid Crystal Display)
   

Airwave reserves the right to determine that a repair is outside of normal wear and tear damage if additional damage becomes apparent after further assessment by inventory staff or the repair facility.

WHAT IS NOT INCLUDED WITH THE PROTECTION PLAN?

Protection plan does not include replacement or repair for pager loss, theft, destruction or damage caused by abuse, neglect or operation in an adverse environment (wet, paint, plaster, concrete, extreme heat or cold).

The following items are NOT considered normal wear and tear and are NOT included under the protection plan.

• Lost or broken battery covers
• Missing parts
• Case damage: cracked, dented, melted
• Case abuse: stickers, permanent-marker, holes, painted or plastered
• Broken/Cracked/Bent belt clips or holsters
• Animal teeth marks
• Excessive battery consumption or short battery life
• Not decoding/not receiving (typically network related)

Protection plan may be purchased on any customer owned pager at anytime, however, if maintenance is not purchased at the same time as the pager, an Administration Fee of $25.00 will apply.

Protection plan will only be in effect after the protection plan premium is paid in full.  For subscribers that add protection plan on a pager after the time of purchase a 30 day 'waiting period' will be in effect.  During the waiting period you may not submit a claim for a damaged unit.  This does not apply to subscribers who purchase protection plan at the time of pager purchase.  Typically one claim a year is allowed; but Airwave reserves the right to determine on a case by case basis if multiple claims on a specific account might be allowed.

Any pager that is destroyed, crushed, minced or mashed, water damaged will be considered damaged beyond repair.